Return & Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mirphic.com.

We want you to be completely satisfied with your purchase from Mirphic. We accept returns depending on your country of purchase. Please refer to the country-specific policy below

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mirphic.com. Please note that returns will need to be sent to the following address: [128 Spear Street, 3rd Floor
San Francisco, California 94105 United States] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mirphic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as customized or personalized bags, or sale items.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have any questions or concerns about your specific bag.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and unworn

• In its original condition with all tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at:
📧 info@mirphic.com or support@mirphic.com

WhatsApp: [Chat with us on WhatsApp]

 Once your return is approved, we’ll provide a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted

Damages & Issues

Please inspect your order upon delivery. Contact us immediately if your item is:

Damaged

Defective

Incorrect (wrong item received)

We’ll work quickly to resolve the issue.

 Non-Returnable Items

We do not accept returns on the following:

Customized or personalized bags

Clearance or sale items

Gift cards

Hazardous materials or flammable items

If you're unsure about a product's eligibility, feel free to contact us.

 Exchanges

To exchange an item, please first request a return for the original product. Once approved, you can place a new order separately.

🇪🇺 EU 14-Day Cooling-Off Period

If you're located within the European Union (except France & Finland), you have the right to return your order within 14 days of delivery, for any reason. Items must be in original condition, unused, and with all tags and packaging.

Refunds

Once we receive and inspect your return:

1. We will notify you of approval or rejection.
2. If approved, your refund will be processed within 10 business days to your original payment method.
3. Please allow your bank/credit card company additional time to process the refund.

Eligibility for Returns

To be eligible for a return, your item must be:

- Unused and unworn  
- In its original condition with all tags attached  
- In the original packaging  
- Accompanied by a receipt or proof of purchase  

To initiate a return, please contact us at:  
📧 info@mirphic.com | support@mirphic.com  
💬 WhatsApp: [Chat with us on WhatsApp]

Once your return is approved, we’ll provide a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.